7174 S 400 W, Suite 5, Midvale UT, 84047 United States | 866.566.8285 | firstname.lastname@example.org
Copyright 2016. All rights reserved.
We believe in customer service. We believe in old-fashioned customer service and we will spend the time with you to get what you want the right way. We want you to call us to get started at 866.566.8285. We work hard to make the custom ordering process as simple as possible! Just follow these easy steps to get your order started:
Assemble your artwork:
Make a sketch, do a computer mockup, or find a picture of a design you have in mind. You can use crayons to come up with your custom cycling design, or let our experienced artists design something original for your team! If you have your own designer, you can download copies of our art guidelines and templates right from our template page. Request logos from your sponsors in EPS vector format. Make a list of design instructions, color preferences, and logo placements.Email your files and design specs to your artist - be sure to include your team name in the subject line, and provide contact info so that your artist can call or email your point person with any questions or issues.
Request a fit kit:
Blackbottoms Sample / Size Kit is available prior to order placement. Customer is responsible for the payment of freight to return said kits to Blackbottoms Cyclewear published address. If said kits (or any article included in the Kit) are not returned within designated period and a written extension has not been granted by Blackbottoms Cyclewear, Customer agrees to pay the published price for said kit or any article included in the Kit not returned in same condition as received. A credit card authorization is taken at order placement or prior to shipment of Kit in order to provide security for Kit return or payment if Kit is not returned in same condition as received within the Blackbottoms Cyclewear designated return period. Customer consents to Blackbottoms Cyclewear placement of a charge on said card for any items not returned in same condition as received within the prescribed time period. At that time if the goods are damaged or not returned the Customer will be charged full retail value plus shipping costs.
Fill out an order form or email details:
Once you have determined your sizes, we will send our Order form, we ask you to please and fill it out completely. As you fill in your quantities, your pricing on the order form will change based on the number of items that you order. Be sure to fill out the Billing & Shipping information completely, as well as an event date, if applicable. Final pricing will be confirmed by your Blackbottoms Cyclewear representative after receiving your final order form. Send us your 3 key elements to start order production:
Approved artwork from our art department - Completed order form with quantities - Deposit (payable by check, Visa, MasterCard or American Express)
That's it! We'll take over from there. Within 6-8 weeks of placing your order, you will receive finished production. We will contact you mid-way through the production process to let you know how your order is progressing and to arrange final payment. Once your order ships we will send you the tracking information. Feel free to call our office with any specific questions or concerns at 866.566.8285 or send us an email at email@example.com.
Pricing Policy: We charge a USD $100 art fee that goes towards the cost of the gear (for orders over 25 pieces) if you decide to have Blackbottoms Cyclewear make it. If you decide to go to another vendor then we will keep the $100 art fee. Shipping charge will be determined at the time of shipping. We do have a $45 Duties fee.
No credit card fee's, no extra color fees, no set up fee's and no packing fees.